Position Overview

The General Operations and Business Manager at 5 x 80 Country Club is responsible for managing the operational aspects of the entire facility while ensuring financial integrity and efficiency. This role requires a strong finance background and a hands-on approach to operations, alongside exceptional interpersonal skills to engage with members and the board of directors effectively.

Key Responsibilities

1. Staffing and Human Resources:

• Recruit, hire, train, and supervise staff for the pro shop, kitchen/restaurant, and bar, ensuring a high level of service and professionalism.
• Create and manage staff schedules for bar, kitchen/restaurant (in conjunction with the Culinary Operations Manager) and pro shop to maintain optimal coverage while controlling labor costs.
• Conduct performance evaluations, provide ongoing feedback, and foster staff development.

2. Operational Management:

• Oversee the day-to-day operations of the pro shop, kitchen/restaurant, bar and pool ensuring adherence to company standards, state regulations and quality service delivery.
• Ensure compliance with health and safety regulations, as well as operational policies.

3. Financial Management:

• Handle all payroll, accounts payable and accounts receivable processes.
• Prepare financial reports and manage budgets, insuring profitability and sustainability.
• Review financial reports, analyze trends, and provide recommendations for financial improvements.

4. Reporting and Analysis:

• Prepare monthly board reports summarizing financial status, operational performance, and staffing updates for board members.
• Present financial insights and operational updates during board meetings, responding to inquiries and providing clarity as needed.

5. Member Engagement:

• Serve as a personable point of contact for club members, addressing inquiries, concerns, and feedback with professionalism and courtesy.
• Collaborate with the board of directors to align on operational strategies and enhance member satisfaction.

6. Development and Growth Strategy:

• Event Promotion:
  o Develop and execute strategies to promote club events through various channels, including social media platforms.
  o Create engaging content that highlights upcoming events, ensuring it resonates with our member base.
• Signage Management:
  o Oversee the design and placement of both indoor and outdoor signage to effectively communicate current promotions and events, enhancing visibility and member participation.
• Member Communication:
  o Prepare and distribute newsletters and special announcements that keep members informed about club events, services, and opportunities.
  o Work collaboratively with team members to gather relevant content and updates for communication materials.
• Strategic Development:
  o Conduct analysis of member engagement and event participation to refine promotional strategies and improve attendance.
  o Collaborate with Board of Directors & Culinary Manager to identify new opportunities for events and activities that align with member interests and club goals.
  o Contribute to the development and implementation of strategic plans to improve operational efficiency and revenue generation.
  o Analyze market trends and member feedback to identify opportunities for growth within the pro shop, restaurant, and bar